Quality Policy Statement
P&H Casters Company, Inc. is committed to manufacturing industry leading products of exceptional high quality to satisfy our existing and growing customer base. We comply with ISO 9001:2015 requirements and continually improve our processes in order to enhance our customer’s satisfaction. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
Regular gathering and monitoring of customer feedback
A customer complaint procedure
Selection and performance monitoring of suppliers against set criteria
Training and development for our employees
Regular audit of our internal processes
Measurable quality objectives which reflect our business aims
Management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. Although the Company has the ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.
What you can expect from a P&H quote
A full-service price quote for the products you select prepared by our knowledgeable customer service team.
Support to help ensure that you are getting the best products for your application.
Specific pricing details and personalized follow up from our sales team to ensure that you understand our pricing and terms.
Fast answers to any product or pricing questions.