Quality Policy & Continuous Improvement
Quality is built into how we work.
P&H Casters is committed to supplying caster and wheel products that meet customer requirements, support real-world applications, and reflect consistent quality from quote through delivery.
As an ISO 9001:2015 certified company, we maintain a Quality Management System designed to support customer satisfaction, process control, supplier performance, employee training, and continual improvement.
Our goal is simple: provide dependable products, responsive service, and a quality process our customers can trust.
Our Quality System Includes
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Regular gathering and monitoring of customer feedback
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A customer complaint procedure
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Selection and performance monitoring of suppliers against set criteria
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Training and development for our employees
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Regular audit of our internal processes
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Measurable quality objectives which reflect our business aims
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Management reviews of audit results, customer feedback and complaints
Quality is Everyone’s Responsibility
P&H’s internal procedures are documented, reviewed regularly, and made available to employees through our Quality Management System. While company leadership is ultimately responsible for quality, every employee plays a role in maintaining standards, improving processes, and supporting customer satisfaction.